Cancellation • Late • Refund Policy

Terms of Service

Privacy Policy

 How to cancel?

• Click on the cancel link sent in the reminder emails. 
• The system will not let you cancel less than 24 hours prior to your appointment. Please email us at [email protected] if you are unable to cancel your appointment. 

How to reschedule?

• If you would like to reschedule your appointment, it is important that you have to cancel your appointment first and re-book with your new selected time. To avoid double booking, the system will not let you book the same service within a reasonable amount of time.
• Once you have cancel the appointment, on the menu bar, click on BOOKING to book your appointment.

1. Shower and lightly exfoliate at home, do not apply lotion or oil base skin care product on the hair-removal area.
2. Trim hairs to about a quarter of an inch* (no shorter) for less tangle and discomfort. If shaved, allow at least ten days after last shaving.
3. Arrive calm and be ready for some fun chatting.

For some other frequently asked questions, please click here.

*For Brazilian or Bikini Plus services, if your hair is too long, esthetician has to trim it before the services with $10 charge. To avoid being charged, please prepare yourself at home OR simply get regular waxing (every 4 weeks).

No need to be embarassed!

We are professional.

Is your hair long enough?

Your hair must be at least 1/4″ long – 4 weeks since your last waxing, or 2 weeks since your last shave. For Brazilian and Bikini Plus services, if your hair is too long, this is quite tangled and discomfort. To ensure an efficient service, aesthetician has to trim it shorter, and there is $10 charge for that. You can prepare yourself at home, trim hair short to about 1/4″ length (no shorter) OR simply get regular waxing every 4 weeks.

Exfoliate.

Exfoliate the waxing area 24 hours prior to your service will help loosening the hair follicles for a smoother wax, while reducing the risk of ingrown hairs.

Reduce Pain

Take painkiller 30 minutes prior to the service, or arrive 40 minutes early to purchase Dr. Numb 5% Lidocaine Cream. Order now to arrange for pick up.

Keep Me Informed.

Let me know if this is your first time waxing. This will allow me to adjust the service to your needs. Please leave me a note when you book online.

After Waxing

You may experience some redness which usually subsides within 24 hours. If you are first time getting waxed, you may experience more irritation than usual due to the follicles being more rooted. Apply finipil® antiseptic cream to reduce irritation, soothe the skin and prevent ingrown.

Wearing loose comfortable clothing allows the skin to breath.

Avoid excessive heat related activities, such as hot bath, steam rooms, sauna, tanning.

Avoid applying any harsh chemical products on freshly waxed area, such as: AHA, BHA.

Avoid shaving. This will make the hair grow back thicker. It also increases the risk of ingrown. Regular waxing will help the hairs become thin and finer.

Exfoliating and moisturizing your skin once or twice a week, starting 2 days after waxing.

Removing hair at its early growth stage is much easier and less painful. For the best result, book your appointment every 4 weeks.

For some other frequently asked questions, please click here.